What should a security guard do if they are unsure how to handle a situation?

When a security guard is unsure how to handle a situation, seeking guidance from a supervisor or referring to a training manual is the best course of action. This approach allows the guard to make informed decisions based on established protocols and procedures, ensuring that they respond appropriately to potential threats or emergencies.

Consulting with a supervisor provides access to experience and expertise, which can be invaluable in crisis situations. Supervisors are often trained to handle various scenarios and can offer guidance that aligns with the organization's policies. Similarly, training manuals contain crucial information regarding the proper steps to take in specific situations, further aiding the security guard in making a sound decision.

Acting without hesitation can lead to rash decisions that might escalate the situation or result in unintended consequences. Ignoring the situation is not a responsible option, as it ignores the potential risks involved. Calling the police immediately may be appropriate in some situations, but it should generally be done after assessing the situation and determining that law enforcement involvement is necessary. Seeking guidance first ensures that the guard's actions are measured and aligned with the correct procedures.