Oregon Security Guard Certification Practice Exam

What should a security guard do if they are unsure about protocols during an incident?

1. Decide based on personal judgment

2. Consult their supervisor or reference materials

3. Wait to see how the situation develops

4. Call outside help without informing anyone

The correct answer is: Consult their supervisor or reference materials

When a security guard is unsure about protocols during an incident, consulting a supervisor or referencing established materials is the most appropriate action. This approach ensures that the guard adheres to organizational policies and procedures, which are designed to maintain safety and effectively address various situations. Following protocols helps prevent miscommunication and errors that could escalate the situation or lead to legal implications. Supervisors typically have more experience and knowledge that can guide the guard through the incident, ensuring that the response is effective and appropriate. Additionally, relying on established reference materials allows the guard to confirm their actions align with the organization’s guidelines. This choice reflects a commitment to professionalism and ensures that the security personnel remain within the established framework for incident handling, thereby maintaining safety for themselves, the public, and the integrity of the security operation.