Oregon Security Guard Certification Practice Exam

What is one key skill security guards should possess for effective communication?

1. Public speaking

2. Active listening

3. Writing reports

4. Negotiation skills

The correct answer is: Active listening

Active listening is a critical skill for security guards as it ensures effective communication in various situations they may encounter. This involves not only hearing what others say but also understanding and interpreting that information correctly. By actively listening, security guards can gauge the emotions and intentions of those they communicate with, which is essential when defusing tense situations or assessing potential threats. This skill enables them to respond appropriately to requests or concerns from the public, colleagues, or law enforcement, fostering a collaborative environment that can enhance safety and security measures. With strong active listening skills, security guards can better observe and analyze situations, ensuring they gather accurate details essential for reporting incidents or making decisions quickly.