Oregon Security Guard Certification Practice Exam

How can effective communication reduce workplace violence?

1. By ensuring all employees are quiet and focused

2. By facilitating clear interactions to defuse tension

3. By restricting conversations during work hours

4. By using technical language to avoid misunderstanding

The correct answer is: By facilitating clear interactions to defuse tension

Effective communication plays a vital role in reducing workplace violence by facilitating clear interactions that help defuse tension. When employees are encouraged to communicate openly and clearly, it creates an environment where misunderstandings and miscommunications can be addressed before they escalate into conflict. Clear communication allows for the expression of concerns and frustrations, which can prevent a build-up of unresolved issues that might otherwise lead to violent outbursts. By actively listening and responding appropriately, employees can work towards resolving conflicts constructively, fostering a sense of understanding and collaboration. This proactive approach helps to create a safer workplace where issues are managed in a timely and effective manner, reducing the likelihood of violence. The other choices do not effectively contribute to a safer environment. Ensuring employees are quiet and focused can lead to suppression of necessary communication, while restricting conversations can cause feelings of isolation and misunderstanding. Using technical language can create barriers rather than clear understanding, as it may alienate individuals who are not familiar with the jargon. Therefore, fostering open and clear communication is essential for mitigating potential conflicts and ensuring a more harmonious workplace.